{"id":27651,"date":"2020-06-30T08:50:32","date_gmt":"2020-06-30T08:50:32","guid":{"rendered":"https:\/\/sysprove.com\/ar\/?page_id=27651"},"modified":"2020-06-30T09:08:38","modified_gmt":"2020-06-30T09:08:38","slug":"itsm","status":"publish","type":"page","link":"https:\/\/sysprove.com\/ar\/it-governance-2\/itsm\/","title":{"rendered":"\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0642\u0646\u064a\u0651\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a (ITSM)"},"content":{"rendered":"

[vc_row full_width=”stretch_row” el_class=”notice-section”][vc_column]

<\/span><\/span><\/span><\/span><\/div><\/div><\/div>
[vc_column_text css_animation=”bottom-to-top”]<\/p>\n

\u0646\u0638\u0631\u064b\u0627 \u0644\u0644\u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0627\u0644\u062a\u0642\u0646\u064a\u0651\u0629 \u0648\u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0651\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 \u0641\u064a \u0648\u0635\u0641 \u0647\u0630\u0647 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0627\u0644\u0639\u0645\u0644\u064a\u0651\u060c \u062a\u0645\u0651 \u0639\u0631\u0636 \u0647\u0630\u0647 \u0627\u0644\u0635\u0641\u062d\u0629 \u0628\u0627\u0644\u0651\u0644\u063a\u0629 \u0627\u0644\u0625\u0646\u062c\u0644\u064a\u0632\u064a\u0651\u0629\u060c \u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627<\/a> \u00a0\u0625\u0646 \u0623\u0631\u062f\u062a \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0634\u0631\u062d \u0628\u0627\u0644\u0651\u0644\u063a\u0629 \u0627\u0644\u0639\u0631\u0628\u064a\u0651\u0629 \u0648\u0633\u062a\u0643\u0648\u0646 \u0645\u0633\u0627\u0639\u062f\u062a\u0643 \u0645\u0646 \u062f\u0648\u0627\u0639 \u0633\u0631\u0648\u0631\u0646\u0627.<\/strong><\/p>\n

[\/vc_column_text]<\/div><\/div>

<\/div><\/div>[\/vc_column][\/vc_row][vc_section full_width=”stretch_row” el_class=”english-text”][vc_row full_width=”stretch_row”][vc_column][vc_empty_space height=”2rem”][vc_column_text]<\/p>\n
\n
\n

IT Service MANAGEMENT (ITSM)<\/h3>\n<\/div>\n<\/div>\n

[\/vc_column_text][vc_column_text]Provision of efficient IT services is essential to support the operations of an organisation. ITIL\u00ae is the globally recognised framework supporting Information Technology Service Management (ITSM) ensuring that organisations follow good practices when delivering their IT services.[\/vc_column_text]

<\/div>
<\/div>[vc_row_inner equal_height=”yes” content_placement=”middle”][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26148″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-light silver-filter” css=”.vc_custom_1587455138018{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1593506542320{margin-bottom: 0px !important;}”]Sysprove Consulting has been assisting organisations with\u00a0ITSM<\/strong>\u00a0for over 12 years and the experience and lessons learned ensure our customers benefit from ITSM implementations.<\/p>\n

The actual value to the organisation is accrued only after implementation of ITSM, hence a key feature of our ITSM consulting service is the extensive support provided to the client to implement ITSM within the organisation.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”4.25rem”][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1590580778255{background-color: #efefef !important;}” el_class=”english-text”][vc_row full_width=”stretch_row” equal_height=”yes” content_placement=”middle” el_id=”includes”][vc_column offset=”vc_col-lg-8 vc_col-md-12 vc_col-xs-12″][vc_empty_space height=”2rem”][vc_column_text css=”.vc_custom_1587455150230{margin-bottom: 0px !important;padding-top: 2rem !important;padding-bottom: 2rem !important;}”]<\/p>\n

We can assist your organization with:<\/span><\/h6>\n

[\/vc_column_text][vc_empty_space height=”2rem”][vc_row_inner equal_height=”yes” content_placement=”middle” el_class=”mb-0″][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26435″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-3d silver-filter”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text css=”.vc_custom_1593506561199{margin-bottom: 0px !important;}” el_class=”double-lines”]Assessment<\/b>\u00a0of the current state of the core ITIL\u00ae processes utilising CMMI\u00ae Capability Maturity Model[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#cecece” el_class=”fix-width mts-1″][vc_row_inner equal_height=”yes” content_placement=”middle” el_class=”mb-0″][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26756″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-3d silver-filter”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text css=”.vc_custom_1593506570848{margin-bottom: 0px !important;}” el_class=”double-lines”]ITIL\u00ae\u00a0<\/b>and\u00a0ITSM<\/b>\u00a0 adoption workshops[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#cecece” el_class=”fix-width mts-1″][vc_row_inner equal_height=”yes” content_placement=”middle” el_class=”mb-0″][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”27112″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-3d silver-filter”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text css=”.vc_custom_1593506581100{margin-bottom: 0px !important;}” el_class=”double-lines”]Adaption\u00a0<\/b>of the ITIL\u00ae processes based on the context of the organisation[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#cecece” el_class=”fix-width mts-1″][vc_row_inner equal_height=”yes” content_placement=”middle” el_class=”mb-0″][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26511″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-3d silver-filter”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text css=”.vc_custom_1593506606408{margin-bottom: 0px !important;}” el_class=”double-lines”]Compilation\u00a0<\/b>of the supporting policies and procedures[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#cecece” el_class=”fix-width mts-1″][vc_row_inner equal_height=”yes” content_placement=”middle” el_class=”mb-0″][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26939″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-3d silver-filter”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text css=”.vc_custom_1593506623848{margin-bottom: 0px !important;}” el_class=”double-lines”]Definition\u00a0<\/b>of Metrics & KPIs[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#cecece” el_class=”fix-width mts-1″][vc_row_inner equal_height=”yes” content_placement=”middle” el_class=”mb-0″][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26880″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-3d silver-filter”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text css=”.vc_custom_1593506649209{margin-bottom: 0px !important;}” el_class=”double-lines”]Evaluation<\/b>\u00a0and selection of ITSM tools, and support the implementation of the tools[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#cecece” el_class=”fix-width mts-1″][vc_row_inner equal_height=”yes” content_placement=”middle” el_class=”mb-0″][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26552″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-3d silver-filter”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text css=”.vc_custom_1593506665968{margin-bottom: 0px !important;}” el_class=”double-lines”]ITSM\u00a0<\/b>post implementation audits[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”4.8rem”][\/vc_column][vc_column width=”1\/3″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”27652″ img_size=”full” alignment=”center” style=”vc_box_shadow_border” css_animation=”fadeInRight”][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1590580790169{padding-top: 0px !important;}” el_class=”english-text”][vc_row][vc_column][vc_empty_space height=”5.5rem”][vc_row_inner equal_height=”yes” content_placement=”middle”][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26795″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-light silver-filter” css=”.vc_custom_1587455404325{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1593506683130{margin-bottom: 0px !important;}”]<\/p>\n

\n
\n

Sysprove complements the\u00a0ITSM advisory<\/b>\u00a0service with supporting organisations to prepare to achieve\u00a0ISO 20000<\/a>\u00a0certification<\/p>\n<\/div>\n<\/div>\n

\n
\n

Our consultants are certified<\/b>\u00a0and have extensive experience in ITSM, ITIL\u00ae, IT Governance and Information \u2013 Cyber Security Governance<\/p>\n<\/div>\n<\/div>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”4.25rem”][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”stretch_row” el_class=”notice-section”][vc_column][\/vc_column][\/vc_row][vc_section full_width=”stretch_row” el_class=”english-text”][vc_row full_width=”stretch_row”][vc_column][vc_empty_space height=”2rem”][vc_column_text] IT Service MANAGEMENT (ITSM) [\/vc_column_text][vc_column_text]Provision of efficient IT services is essential to support…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":26614,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/sysprove.com\/ar\/wp-json\/wp\/v2\/pages\/27651"}],"collection":[{"href":"https:\/\/sysprove.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sysprove.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sysprove.com\/ar\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sysprove.com\/ar\/wp-json\/wp\/v2\/comments?post=27651"}],"version-history":[{"count":0,"href":"https:\/\/sysprove.com\/ar\/wp-json\/wp\/v2\/pages\/27651\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/sysprove.com\/ar\/wp-json\/wp\/v2\/pages\/26614"}],"wp:attachment":[{"href":"https:\/\/sysprove.com\/ar\/wp-json\/wp\/v2\/media?parent=27651"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}