{"id":27665,"date":"2020-06-30T10:28:00","date_gmt":"2020-06-30T10:28:00","guid":{"rendered":"https:\/\/sysprove.com\/ar\/?page_id=27665"},"modified":"2020-06-30T10:41:16","modified_gmt":"2020-06-30T10:41:16","slug":"it-service-desk-tech-support-skills-training","status":"publish","type":"page","link":"https:\/\/sysprove.com\/ar\/strategic-it-training\/it-service-desk-tech-support-skills-training\/","title":{"rendered":"\u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0639\u0644\u0649 \u0645\u0647\u0627\u0631\u0627\u062a \u0645\u0643\u062a\u0628 \u062e\u062f\u0645\u0627\u062a \u062a\u0642\u0646\u064a\u0651\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u062a\u0642\u0646\u064a\u0651\u0629"},"content":{"rendered":"

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<\/span><\/span><\/span><\/span><\/div><\/div><\/div>
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<\/div><\/div>[\/vc_column][\/vc_row][vc_section full_width=”stretch_row” el_class=”english-text”][vc_row full_width=”stretch_row”][vc_column][vc_column_text]<\/p>\n
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IT Service Desk \u2013 Tech Support Skills Training<\/h3>\n<\/div>\n<\/div>\n

[\/vc_column_text][vc_empty_space height=”4.25rem”][vc_row_inner equal_height=”yes” content_placement=”middle”][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26871″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-light silver-filter”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text]Service Desk and Technical Support professionals provide front-line support and act as the \u2018face\u2019 of the IT Department, becoming the primary contact for customers. It is important that these professionals provide the highest quality customer care with every interaction.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes” content_placement=”middle”][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26450″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-light silver-filter”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text]The training focuses on Service Desk and IT Technical support professionals who need to provide excellent customer service in addition to technical solutions. The program is designed to impart soft skills, communication techniques, and strategies for effectively working with all types of customers to solve technical problems.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes” content_placement=”middle”][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26756″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-light silver-filter”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text]This two-day training programme is structured using practical learning methods. A range of case studies, games, simulations are utilized to help participants to visualize actual IT Service Management in action. Our experiential learning approach includes different activities for deeper insights.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]

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<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1590582187657{background-color: #efefef !important;}” el_class=”english-text”][vc_row full_width=”stretch_row” equal_height=”yes” content_placement=”middle” el_id=”includes”][vc_column offset=”vc_col-lg-8 vc_col-md-12 vc_col-xs-12″][vc_empty_space height=”2rem”][vc_column_text css=”.vc_custom_1593512216398{margin-bottom: 0px !important;padding-top: 2rem !important;padding-bottom: 2rem !important;}”]<\/p>\n
Course Content<\/span><\/h6>\n

[\/vc_column_text][vc_empty_space height=”2rem”][vc_row_inner equal_height=”yes” content_placement=”middle” el_class=”mb-0″][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26879″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-3d silver-filter”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text css=”.vc_custom_1593512233132{margin-bottom: 0px !important;}” el_class=”double-lines”]Principles of\u00a0Service Management<\/b>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#cecece” el_class=”fix-width mts-1″][vc_row_inner equal_height=”yes” content_placement=”middle” el_class=”mb-0″][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26542″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-3d silver-filter”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text css=”.vc_custom_1593512243104{margin-bottom: 0px !important;}” el_class=”double-lines”]Need for a Service Desk<\/b>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#cecece” el_class=”fix-width mts-1″][vc_row_inner equal_height=”yes” content_placement=”middle” el_class=”mb-0″][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26532″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-3d silver-filter”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text css=”.vc_custom_1593512259458{margin-bottom: 0px !important;}” el_class=”double-lines”]Incident Management<\/b>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#cecece” el_class=”fix-width mts-1″][vc_row_inner equal_height=”yes” content_placement=”middle” el_class=”mb-0″][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26647″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-3d silver-filter”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text css=”.vc_custom_1593512271560{margin-bottom: 0px !important;}” el_class=”double-lines”]Cyber Security Incident Management<\/b>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#cecece” el_class=”fix-width mts-1″][vc_row_inner equal_height=”yes” content_placement=”middle” el_class=”mb-0″][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26882″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-3d silver-filter”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text css=”.vc_custom_1593512282588{margin-bottom: 0px !important;}” el_class=”double-lines”]Administration tasks<\/b>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#cecece” el_class=”fix-width mts-1″][vc_row_inner equal_height=”yes” content_placement=”middle” el_class=”mb-0″][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26280″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-3d silver-filter”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text css=”.vc_custom_1593512291812{margin-bottom: 0px !important;}” el_class=”double-lines”]Essential Communication Skills<\/b>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#cecece” el_class=”fix-width mts-1″][vc_row_inner equal_height=”yes” content_placement=”middle” el_class=”mb-0″][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26156″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-3d silver-filter”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text css=”.vc_custom_1593512299996{margin-bottom: 0px !important;}” el_class=”double-lines”]Customer Service Attitude<\/b>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#cecece” el_class=”fix-width mts-1″][vc_row_inner equal_height=”yes” content_placement=”middle” el_class=”mb-0″][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26885″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-3d silver-filter”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text css=”.vc_custom_1593512308952{margin-bottom: 0px !important;}” el_class=”double-lines”]Problem-solving skills<\/b>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#cecece” el_class=”fix-width mts-1″][vc_row_inner equal_height=”yes” content_placement=”middle” el_class=”mb-0″][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26552″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-3d silver-filter”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text css=”.vc_custom_1593512337218{margin-bottom: 0px !important;}” el_class=”double-lines”]Root cause analysis<\/b>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#cecece” el_class=”fix-width mts-1″][vc_row_inner equal_height=”yes” content_placement=”middle” el_class=”mb-0″][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26776″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-3d silver-filter”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text css=”.vc_custom_1593512363526{margin-bottom: 0px !important;}” el_class=”double-lines”]Stress and anger management<\/b>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#cecece” el_class=”fix-width mts-1″][vc_row_inner equal_height=”yes” content_placement=”middle” el_class=”mb-0″][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26939″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-3d silver-filter”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text css=”.vc_custom_1593512386493{margin-bottom: 0px !important;}” el_class=”double-lines”]Continuous improvement<\/b>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”5.5rem”][\/vc_column][vc_column width=”1\/3″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”27668″ img_size=”full” alignment=”center” style=”vc_box_shadow_border” css_animation=”fadeInRight”][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1593513504077{padding-top: 0px !important;background-color: #ffffff !important;}” el_class=”english-text”][vc_row][vc_column][vc_empty_space height=”5.5rem”][vc_row_inner equal_height=”yes” content_placement=”middle”][vc_column_inner el_class=”fix-width mb-4 mb-md-0 mb-sm-0″ width=”1\/6″][vc_single_image image=”26912″ img_size=”” alignment=”center” css_animation=”fadeInUp” el_class=”circle-icon img-width-sm bg-light silver-filter”][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1593513468672{margin-bottom: 0px !important;background-color: #ffffff !important;}”]<\/p>\n

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Sysprove tailors the training programme to cover the challenges faced by the organisation while using industry best practices including ITIL\u00ae<\/sup><\/p>\n<\/div>\n<\/div>\n

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For more information about\u00a0IT Service Desk training<\/b>\u00a0please contact\u00a0info@sysprove.com<\/a><\/p>\n<\/div>\n<\/div>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”4.25rem”][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”stretch_row” el_class=”notice-section”][vc_column][\/vc_column][\/vc_row][vc_section full_width=”stretch_row” el_class=”english-text”][vc_row full_width=”stretch_row”][vc_column][vc_column_text] IT Service Desk \u2013 Tech Support Skills Training [\/vc_column_text][vc_empty_space height=”4.25rem”][vc_row_inner equal_height=”yes” content_placement=”middle”][vc_column_inner el_class=”fix-width mb-4…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":26646,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/sysprove.com\/ar\/wp-json\/wp\/v2\/pages\/27665"}],"collection":[{"href":"https:\/\/sysprove.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sysprove.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sysprove.com\/ar\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sysprove.com\/ar\/wp-json\/wp\/v2\/comments?post=27665"}],"version-history":[{"count":0,"href":"https:\/\/sysprove.com\/ar\/wp-json\/wp\/v2\/pages\/27665\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/sysprove.com\/ar\/wp-json\/wp\/v2\/pages\/26646"}],"wp:attachment":[{"href":"https:\/\/sysprove.com\/ar\/wp-json\/wp\/v2\/media?parent=27665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}