ISO 20000 Preparation

ISO 20000 is the international standard focused on IT Service Management (ITSM). The standard defines relevant management processes designed to deliver more effective IT services to the business and other relevant parties.

Sysprove follows a comprehensive approach to prepare for the ISO 20000 certification. We understand that becoming certified requires a more focused and extensive approach than other ISO standards. A very hands-on approach is needed to help build and demonstrate the capabilities of the organization.

Our approach consists of:

Understanding the context of the organisation

Perform a gap analysis against the ISO 20000 standard

Definition of the relevant processes, policies and procedures

Awareness and capabilities development

Support the organisation with the implementation of the processes and good practices

Support the internal audit and other statutory activities

Embedding a culture of continuous learning and improvement

Our consultants are certified and have extensive experience in ITSM, ITIL®, IT Governance and Information – Cyber Security Governance.

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