سياسات وإجراءات تقنيّة المعلومات

نظرًا للمصطلحات التقنيّة والتجاريّة المستخدمة في وصف هذه الخدمة واستخدامها العمليّ، تمّ عرض هذه الصفحة بالّلغة الإنجليزيّة، تواصل معنا  إن أردت المزيد من الشرح بالّلغة العربيّة وستكون مساعدتك من دواع سرورنا.

IT POLICIES & PROCEDURES

One of the first key steps to achieving IT Governance is establishing documented IT Policies & Procedures. Documenting IT Processes allows the department not only to deliver a high consistent standard but identifies gaps and areas of improvement as a continuous process.

Our approach consists of comprehensive understanding of the IT Department processes, dependencies, and interactions with the other involved departments. During the phase of documentation, we identify gaps and introduce areas of improvement to existing processes. Each policy and procedure details the purpose, scope, responsibilities, policy statements, procedures (detailed activities with the identified responsible party), and a process flow.

Additionally, we ensure to identify and provide any supporting requirements to the documented processes. These include forms, templates, checklists, etc.

The results include:

IT Process Catalogue includes all the processes within the IT department

Comprehensive Policies and Procedures for all processes in scope

Process Flows (workflows) for all key procedures

Supporting Documents forms, checklists, templates, etc.

Document Master List includes all documents created with a standard naming convention

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