Compilation of Policies & Procedures for a Market Leading MTO

About the Client

A leading MTO (Money Transfer Operator) providing foreign exchange and remittance services within the Kingdom of Bahrain. Its customer-focused service portfolio is supported by state-of-the-art technology, and a correspondent network of credit institutions in over 30 countries.


The introduction of new banking regulations in 2010 together with the rapid growth of the company, there was a requirement to enhance its existing policies and procedures. We worked with the organisation’s team to formulate a new policy framework that not only aligned with the new regulations, but also supported the company’s values of trust, care and efficiency.


Banking, Finance, & Insurance

Related Services



Our approach focused on reviewing and improving business processes while compiling the relevant policies and procedures.


The organisation has implemented the policies and procedures at its head office and branch network.  The documents are an integral component of its staff training and knowledge management initiatives.

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