Durrat Resort Management (DRM) is the Kingdom of Bahrain’s largest planned luxury mixed-use residential, commercial and resort development. DRM manages the on-going property and facilities management needs of Durrat Al Bahrain. DRM ensures that Durrat Al Bahrain residents benefit from a full range of integrated services to maintain a clean and safe environment for residents and visitors.
Among the services provided by DRM are the administration of the service charge, deposits, maintenance of the resort wide insurance applications for consent, and the control of the community regulations.
Necessity for standardized policies and operational procedures associated with the resort operations and administration functions. The need to provide comprehensive guidance and operating procedures to meet the varying needs of the resort’s residents and visitors, in line with best practices.
Review of business processes and identify improvements to realise operational efficiencies, cost savings and customer care.
Prior to the introduction of standardized operational procedures the guidance was scattered among multiple documents making it challenging for staff to locate the relevant guidelines.